HOW TO ORDER

The PGC Publishing e-commerce site allows you to order in one of the following modes, from anywhere in the world and for delivery to virtually anywhere on the globe:
Direct on-line order and payment by credit card via the certified PGC secure server.
Print a fully itemised order to either:
     • Scan & E-mail (or fax), with bank account details request completed, for EFT payment,
   • Fax with credit card details, -or-
   • Post with credit card details, cheque, money order or bank cheque/draft.

TO ORDER you just need to follow a number of simple steps on a series of easy to follow screens.   A full explanation is offered below:
FIRST SELECT BOOKS OR INDIVIDUAL PAPERS   Selections may be made from either, including the PUBLISHING or SELECTION OPTIONS options from the PGC Home page that respectively allow you to list the available books or constituent papers -or- the BUY, PRICE or ORDER buttons on book contents or paper abstract pages.   From these pages just follow the green SELECT, GO, SEARCH or BUY buttons as appropriate.   All options will lead to a BOOK or PAPER SELECTION page with a SELECT column to allow you to nominate the item(s) required.   On each of the BOOK selection pages you will have the option of selecting hard copies books, eBooks for delivery either ONLINE or on CD, or browsing the list of papers for each book to select those you require individually.   For individual papers from PGC Publishing books, you will later (in the checkout) be asked if you require either hard copies of pdf copies delivered online.   If after making a selection from one book, literature collection or paper listing page you wish to select other items, take the SELECT MORE button and go to the SELECTION OPTIONS page to select other books or papers offered there.   When you have finished selecting books/papers, hit the CHECKOUT button or red tab.

SELECTING YOUR BOOKS or PAPERS   Select one or more items by clicking on (or touching) the appropriate select box on the BOOK PURCHASE or PGC PAPER page (accessed as described above) next to the required title and price.   This will automatically insert a '1' in the number box.   If you require more than one of a book or literature collection, amend the number box by typing a number in the box to replace the '1'.

SEARCHING FOR PAPERS   On the SELECTION OPTIONS page, you can enter a search to find and list papers from PGC Publishing books only using the "Search & order papers from PGC Publishing books" line and search box, and then nominate those you wish to buy. This grey line appears at the bottom of the PGC Publishing section of the page, below the book cover icons.   You will later (in the checkout) be asked if you require either hard or pdf copies delivered online.
  To select a paper, click on (or touch) the select box on the appropriate listing page opposite the cited paper, then click on either the Checkout or Select More button (or tab at the top of the page).

SHOPPING CART   As you select books or papers, these are added to your SHOPPING CART.   Your may view the contents of your shopping cart at any time by clicking on the VIEW CART icon that appears on many of the pages up to when the final order is placed, or the CART tab, also at the top of many pages.   From the shopping cart contents page you may amend the number of books, papers you have selected, or delete any you do not wish to continue with.   Then you may either select more books with the SELECT MORE button (or SELECT tab), or proceed to the CHECKOUT with the green CHECKOUT button or tab.   NOTE that if you modify your order in the CART page, to preserve that change you MUST click/touch the CHECKOUT or SELECT MORE buttons/tabs on that page and NOT just the GO BACK button.

CHECKOUT   When you have finished selecting books click on a green CHECKOUT button (or red tab at the top) to proceed to the CHECKOUT:

ADDRESS   The first option in the checkout is the address page to enter the delivery and invoice details. You MUST enter all fields indicated by a red asterisk.   Although the fax field is not compulsory, if you are to require fax delivery ensure this field is completed.
  If you have selected PAPERS from PGC Publishing books, you will next be presented with a page with one or more queries, depending on the content of your order as follows:
Delivery Mode for papers from PGC Publishing books - You have the option of delivery as a pdf online, or a hard copy to be delivered by post or air courier.
  If you have not ordered any of these, the system will automatically skip these pages.
METHOD of DELIVERY   If you have selected any hard copy (books or papers), you will be presented with each of the delivery mode options, with the corresponding delivery price for your order as listed at the top of the screen.   In summary these are:   1) Domestic Express Post for Australia;   and for 'Overseas'   2) International Air Courier;   3) Express Air Mail;   4) Economy Air Mail.   and 5) Other arrangement with PGC Publishing.   When you are satisfied with your selection, click on the Next button.
  Option 5)
Other arrangement with PGC Publishing - allows you to make alternate arrangements with PGC Publishing, such as use of another courier service with which you have an account, -or- direct pick up from PGC Publishing offices, -or- some other method convenient to the purchaser.   If you wish to make such an arrangement, you should separately e-mail, phone PGC Publishing advising of your requirements.   A zero cost will appear against delivery cost in your order for the remainder of the of the transaction.   You will be advised of the appropriate costs for your preferred option in your order confirmation email.   PGC Publishing reserves the right to charge for any costs it incurs in making such alternate arrangements.
  Bulk Delivery   If your order weighs more than 20 kg, you will be advised that   "Your order weighs more than a standard package".   A zero cost will appear against delivery cost in your order for the remainder of the of the transaction.   However PGC Publishing will advise you of the available methods of delivery and respective costs before confirming your order.   You may then decide if you wish to proceed with the order and which method of despatch you prefer before PGC Publishing confirms and despatches your consignment.
  Insurance is offered to cover non-delivery and damage in transit.   For details select the insurance prompt at the bottom of the METHOD of DELIVERY screen.
  When you have made your selection, check carefully and then click on the the Next button.
  If you have only ordered eBooks, online delivery of papers from PGC Publishing books and/or fax copies of Literature Service papers, you will not be offered this page.
ORDER AND PAYMENT METHOD   - you will next be asked how you wish to order and pay as follows:
Direct on-line order and payment by credit card via the certified PGC secure server.-or-
Print a fully itemised order to either:
    - Scan & E-mail (or fax), with bank account details request completed, for EFT payment,
    - Fax with credit card details, -or-
    - Post with credit card details, cheque, money order or bank cheque/draft.

Through each of these checkout pages, your order and the options selected to date will be displayed at the top of the page. When you click on the Continue button at the bottom of the payment method page, you will be presented with the:
CONFIRMATION PAGE   This will be offered next for all options, listing all items ordered, mode of delivery for each and itemised costs as will appear on your invoice. You will be asked to confirm these details before proceeding to the next step. If you wish to amend, you may do so by progressively using the Back buttons at the bottom of each of the Checkout pages, or modify from the start of the Checkout by selecting the Address tab at the top of the page, or deleting items on the order via the VIEW CART button (or top of page CART tab), or adding more items using the the Select More button (or Select tab at the top of the page).

Upon clicking on the Confirm button, one of two paths will be taken, depending on the order and payment method you selected:

PRINT FULL ORDER TO E-MAIL, FAX OR POST   If you elected the print a full order option you will now be given an instruction on how to proceed and then a copy of the full purchase order and tax invoice.   You should print this form with your browser's PRINT button.   Then complete the payment details by hand and either scan and E-mail or Fax to PGC Publishing with credit card details, -or- POST with credit card information completed, -or- either a cheque, or bank draft/cheque in Australian Dollars (see PAYMENT OPTIONS below if you require more information). Alternatively, complete the request for bank account details if you wish to pay by Electronic Funds Transfer (EFT), and then, either within Australia or Internationally and either scan and E-mail or Fax to PGC Publishing.   The Confirmation E-mail we send will include details of our bank account.

ON-LINE ORDER & PAYMENT   If you elected the on-line order mode, you will be taken direct from the CONFIRMATION page to the PGC Secure site and prompted for credit card details.   This is a fully certified secure site.   You will need to provide:
Credit card type - we only accept Visa and Mastercard
Name - the name on the credit card
Expiry date - in the format "MM YY" in two adjacent boxes
Credit card number - in four adjacent boxes
CVV - the three digit security code on the back of your card.
Once these details are correctly added, click on the Continue button.
On submitting the credit card details, you will be shown a PRINT INSTRUCTION screen and taken to the PURCHASE ORDER and TAX INVOICE screen which you may print or save for your records using your browser's print option.   Then click on FINISH at the bottom of the screen to complete the transaction and exit.

DESPATCH OF YOUR ORDER   After your payment has been verified, your order will be despatched promptly.   For more details see the sections below.

ONLINE DELIVERY   PGC Publishing eBooks and/or papers from those books, may be delivered online, after payment has been received/verified.   This will be done either via Dropbox (you will be forwarded an E-mail with the link after the depatch advice E-mail is forwarded) or by E-mail attachment if the file is < 10 Mb in size. The Dropbox link will be vaild for 48 hours only, unless otherwise arranged.   For more details see the sections below.

PAYMENT OPTIONS

Payment from anywhere in the world will be accepted by PGC Publishing as follows:

CREDIT CARD
We accept   MasterCard   and   Visa   only.    
Payment by credit card can be made via:
The ON-LINE PGC Publishing Certified Secure Server if you elect to order and pay by credit card on-line.
Despatch by FAX -or- MAIL of a print-option order generated from the PGC Publishing web site, with credit card details included by hand.
For either credit card option it is essential that you observe the following:
When requested for your   NAME   you must enter it   EXACTLY   as it appears on your credit card.
You must nominate the   TYPE of CARD   (i.e., MasterCard -or- Visa)   -and-   the   EXPIRY DATE   in the format   month/year,   eg. 02/04.
Enter the   FULL 16 DIGIT CARD NUMBER.
Enter the   3 DIGIT CVV or Security Number on the reverse of your credit card More info.
For the fax or mail order placement options be sure to add your usual   SIGNATURE   where requested.
Please note that:
Payment will   NOT   be processed until your order is ready to despatch.
Your credit card number   WILL NOT   be stored on our electronic database.
CHEQUE
Payment (accompanying mailed orders) will be accepted by company or personal cheque originating in Australia and must be accompanied by a print-option PURCHASE ORDER generated from the PGC Publishing web site.   All cheques must be in Australian dollars.
BANK DRAFT
Payment (accompanying mailed orders) will be accepted by a BANK DRAFT -or- BANK CHEQUE (CHECK) and must be accompanied by a print-option PURCHASE ORDER generated from the PGC Publishing web site.   The cheque/draft MUST be denominated in Australian dollars.
ELECTRONIC FUNDS TRANSFER/DEPOSIT
Payment (for mailed or faxed orders) may be accepted by a TELEGRAPHIC -or- ELECTRONIC FUNDS TRANSFER/DEPOSIT.   If you wish to pay by this method, return a completed print-option PURCHASE ORDER generated from the PGC Publishing web site with your intention marked by ticking and signing after the "I wish to pay by Electronic Funds Transfer/Deposit: prompt at the bottom of the form.   The subsequent Confirmation e-mail or fax we despatch on receipt of your order will include the necessary PGC Publishing bank account details.   The transfer of funds should be executed within 7 days of the date on the Confirmation e-mail or fax.

PRICE CHANGES


PGC Publishing (PGC) reserves the right to amend the price of any item on sale via this web site, and/or the delivery costs at any time without notice.

From time to time changes in price may be made, as a result of increases in printing, delivery costs or other inputs or imposts that are largely beyond the control of PGC.

If for any reason the price of any part of a purchaser's order is amended between the time of printing of a PURCHASE ORDER via the PGC Publishing web site, and the date of despatch, the purchaser will be notified by PGC to request confirmation that the purchaser wishes to continue with the transaction at the amended price before the order is despatched and the processing of credit card payment, or the issue of an supplementary tax invoice for orders covered by cheques/bank drafts.

Note however that any additional 'out of area' charges for delivery to remote sites by International Air Courier will be added to the delivery charges on receipt of an order and advice by the courier of such charges.